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Standards & Conduct Policy

Company Standards & Driver Conduct

Excellence is not an accident; it is the result of high intention and consistent execution. Our Standards & Conduct Policy sets the benchmark for quality service.

Our chauffeurs are the face of our company. We expect the highest standards of professionalism, including punctuality, courtesy, and discretion. Uniforms must be immaculate, and personal hygiene standards strictly maintained.
Every vehicle in our fleet must be presented in showroom condition. This means they are washed daily, vacuumed before every job, and kept free of personal items or clutter.
We have a zero-tolerance policy for harassment, discrimination, or abusive behavior towards passengers, other road users, or colleagues. We expect mutual respect in all interactions.
All drivers must strictly adhere to all road rules and regulations. This includes speed limits, traffic signals, and parking restrictions. Any fines incurred are the sole responsibility of the driver.
We maintain a strict zero-tolerance policy for drugs and alcohol. Random testing is conducted to ensure compliance and the safety of our passengers.