Data Retention & Privacy Policy
Privacy Information & Data Management
At Equity Transport Group (ETG) we comply with the Privacy Act 1988 (Cth) (Privacy Act). This Policy explains how we manage the personal information that we collect, hold, use and disclose and how to contact us if you have any further queries.
This Privacy Policy applies to you only to the extent that the collection and handling of your personal information by ETG is subject to the Privacy Act.
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, gender, contact details, health and race (health and race are also sensitive information). In this Privacy Policy, a reference to personal information includes sensitive information.
Equity Transport Group (ETG) owns and operates a range of transport services. This policy applies to all operations under the ETG umbrella, ensuring consistent privacy standards across all our brands.
We collect information necessary to provide our services, such as your name, address, contact details, payment information, and travel preferences. We may also collect sensitive information where required for specific services (e.g., accessibility requirements).
We collect personal information directly from you when you book a service, contact us, or interact with our website. We may also collect information from third parties such as travel agents or corporate booking partners.
We use your information to facilitate your travel bookings, process payments, communicate with you, and improve our services. We may also use it for marketing purposes if you have consented.
We may disclose your information to our drivers, affiliates, service providers, and regulatory bodies where required by law. We do not sell your personal information to third parties.
We may send you updates and offers related to our services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.
If you choose not to provide certain personal information, we may be unable to fulfill your booking request or provide you with the full range of our services.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. We store data in secure electronic systems and train our staff on privacy obligations.
In some cases, we may disclose personal information to overseas recipients, such as when you book international transfers through our partners. We ensure these partners adhere to comparable privacy standards.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
If you have a concern about your privacy, please contact our Privacy Officer. We take complaints seriously and will investigate and respond within a reasonable timeframe.