Cancellation Policy

Cancellations made more than 24 hours prior to the scheduled pickup time will incur no charge. Cancellations made between 4 and 24 hours prior to pickup will incur a 50% cancellation fee. Cancellations made less than 4 hours prior to pickup will be charged the full fare.

If the passenger does not appear at the designated pickup location within 15 minutes of the scheduled time (or 60 minutes for airport pickups) and has not contacted us, the ride will be considered a 'No-Show' and the full fare will be charged.

Changes to booking times or locations must be requested at least 4 hours in advance. We will do our best to accommodate changes, subject to vehicle availability. Significant changes may result in a fare adjustment.

For special events and weddings, a non-refundable deposit is required at booking. Cancellations must be made at least 7 days in advance to avoid being charged the full balance.

Refunds for eligible cancellations will be processed within 5-7 business days to the original method of payment. Please contact our accounts team for any refund queries.