FAQs
Whether you are advising on your goals and beliefs or simply have a quick question, browse our frequently asked questions for guidance.
Booking With Auzzie Chauffeur
Book online here or download the Auzzie App on your Apple or Android devices. You can also manage your booking on the go.
You can make changes to your booking via our online portal, the mobile app, or by contacting our 24/7 support team.
Cancellation fees may apply depending on how close to the pickup time the cancellation is made. Please refer to our full terms and conditions for detailed policy information.
You can book as far in advance as you like. We recommend booking early to secure your preferred vehicle.
Yes, our team is available 24/7. Call us on info@auzziechauffeur.com.au for assistance.
Auzzie provides a luxury, pre-booked chauffeur service with professional drivers, late-model vehicles, and a guarantee of quality and reliability that typical rideshare services cannot match.
Our terms and conditions outline our service agreement, cancellation policies, and passenger responsibilities. You can view them on our website.
Travelling With Luggage
Luggage capacity depends on the vehicle class selected. Sedans typically hold 2 large suitcases, while our People Movers can accommodate more. Please check vehicle specifications when booking.
Standard luggage is included. Excess luggage may require a larger vehicle or trailer, which could incur additional costs.
Travelling With Children
Yes, child seats are available upon request. Please specify your requirements when booking.
Children under 7 years old generally require an appropriate child restraint in Australia. We adhere to all local safety laws.
A small fee may apply for the provision and installation of child seats. This will be shown during the booking process.
Changes, Cancellations And Surcharges
Changes can be made through your online account or by calling our support line.
Cancellation fees apply for late cancellations. The specific window depends on the vehicle type and location.
Waiting time charges may apply if the delay exceeds the complimentary waiting period (usually 10-15 minutes for non-airport pickups).
Surcharges may apply on major public holidays. These are included in your quote.
Some bookings between midnight and 5am may incur a surcharge. This will be transparently quoted before you book.
Lost Property
Please contact us immediately on info@auzziechauffeur.com.au. We will check with the chauffeur and arrange for the return of your item if found.